Tag: operating model
All the articles with the tag "operating model".
Deflection Is Not Resolution: The Real Economics of AI Customer Service
Published: at 03:05 AMContainment and deflection rates flatter AI service deployments because they count contacts that never reached a human, not problems that were solved. Here is how to measure resolution — repeat contacts, escalation cost, wrong-answer cost and churn — and decide whether your service metrics are telling the truth.
The Compute Bill Comes Due: Why AI Roadmaps Now Have a Capacity Ceiling
Published: at 01:35 AMModel capability has stopped being the binding constraint on enterprise AI. Electricity, data-centre capacity and regional availability now cap what a roadmap can deliver — so leaders must forecast compute in business terms, rank workloads by value per unit of compute, and run capacity as a portfolio decision.
From Pilot Factory to Product Factory: How CIOs Build a Repeatable AI Delivery Engine
Published: at 12:50 AMMost AI programmes are reliable machines for producing pilots. A product factory funds in stages, names an operator before build, demands evidence at every gate and retires weak work.